Exchange Policy
We want every customer to receive exactly what they ordered, in perfect working condition. Here is our complete exchange process.
How Every Exchange Works — Step by Step
Wrong Item Received
We sent you a product you did not order
Contact Us Within 24 Hours
Reach us via WhatsApp or email within 24 hours of receiving your parcel. Include your order number. Reports after 24 hours cannot be processed under any circumstance.
Submit Unboxing Video + Photos
Send a clear unboxing video showing the sealed parcel being opened, plus photos of the wrong item received. The product must still be in original, unopened condition with all packaging, accessories, and labels intact.
We Verify Your Claim
Our team reviews your proof against our order and dispatch records. If the mistake is confirmed as ours, we proceed. If proof is unclear or product condition is not original, the exchange cannot proceed.
Online Support Check
In some cases our team may reach out to ensure there is no misunderstanding about the product. You may skip this step if you are confident the wrong item was sent.
Courier Collects the Wrong Item
We send a courier to your location. The courier will collect the wrong item from you. You must hand over the product in its original condition — same packaging, accessories, and labels as received. Products returned in altered or damaged condition will not qualify for exchange.
We Inspect — 24 Hours
After receiving the returned item, we inspect and verify it is genuinely what we sent. This step protects against incorrect items being sent back to us.
Your Correct Product is Dispatched — Free
Your originally ordered product is sent to you at no extra charge. Delivery time: Inside Dhaka — 24 hours · Outside Dhaka — 2 to 3 days.
Faulty or Not Working Product
Product arrived damaged or stopped functioning
Contact Us Within 24 Hours
Report the issue via WhatsApp or email within 24 hours of receiving your parcel. Provide your order number and describe the fault clearly.
Submit Proof of Fault
Send an unboxing video and a video clearly demonstrating the fault or damage. Written descriptions alone are not accepted as proof.
Free Online Technical Support
Our team will provide free online technical support to help diagnose the issue. Common causes include incorrect wiring diagrams, missing drivers, or wrong code — these are not product faults. You may decline support and proceed directly to the next step if you prefer.
Courier Collects Your Product
If online support does not resolve the issue, we arrange a courier to collect the product from you. Return transit time: Inside Dhaka — 1 day · Outside Dhaka — up to 3 days.
We Inspect the Product — 24 to 48 Hours
After receiving the product we inspect it thoroughly. If the fault is genuine and from our side, we exchange it immediately. If no fault is found during inspection — meaning the product is working correctly — it will be returned to you and shipping fees apply.
New Product Dispatched
A new, tested, fully working unit of the same product is sent to you. Delivery: Inside Dhaka — 24 hours · Outside Dhaka — 2 to 3 days.
| Location | Exchange Fee | Cost Breakdown | Option |
|---|---|---|---|
| Inside Dhaka | 100 BDT | 80 BDT courier + 20 BDT packaging | Courier pickup |
| Outside Dhaka | 180 BDT | 160 BDT courier + 20 BDT packaging | Courier pickup |
| Walk-in to Office | FREE | No shipping needed | In person |
Not Covered — Exchange Will Not Be Processed
LiPo Batteries & Power Circuits — No Exchange, No Guarantee
LiPo batteries, power circuits, and similar sensitive components are completely excluded from our exchange policy. These products are extremely sensitive — even minor mishandling such as over-discharge, incorrect voltage, reverse polarity, or physical pressure can cause permanent internal damage that is invisible from the outside. Once a LiPo battery or power circuit leaves our warehouse, we have no way to verify its handling condition and therefore cannot offer any exchange or guarantee on these items. Please follow all safety guidelines carefully.